Getting Help
Whether you have a question about how GrubShelf works, need help with your account, or want to report a bug, we’re happy to help. Browse the frequently asked questions below, or reach out to us directly at hello@grubshelf.app.
Frequently Asked Questions
General
A pantry tracker. It knows what you have, tells you what’s about to spoil, and turns that into a shopping list that isn’t guessing.
No. Scan your receipt when you unpack, and GrubShelf fills in the rest. You can correct anything it gets wrong.
Yes. Share a shelf with anyone in the house and the list stays in sync as people tick things off.
The core app is free forever, with no trial timer and no locked features.
It stays yours. Nothing is sold to advertisers, and you can delete all of it in one tap.
Subscriptions & Billing
Open your device’s Settings > [Your Name] > Subscriptions > GrubShelf, then tap Cancel. You’ll keep access until the end of your current billing period.
Subscriptions are billed through Apple. To request a refund, visit Apple’s Report a Problem page.
Account & Data
Go to Profile > Delete Account in the app. This permanently removes all your data, including pantry items, shopping lists, and household associations. You can also email us at hello@grubshelf.app to request deletion.
Yes. Premium users can export their pantry, shopping lists, and transaction data in JSON or CSV format from the app.
Create a household and invite members by email. Everyone in the household shares the same pantry, shopping lists, and spending data in real time. The household owner can remove members at any time.
Contact Us
Can’t find what you’re looking for? Send us an email and we’ll get back to you as soon as we can.
Email: hello@grubshelf.app
We aim to respond within 48 hours.